Product Operations Associate - Công Ty TNHH Alphasphere

Tên đơn vị: Công Ty TNHH Alphasphere 

Địa chỉ: AlphaSphere Office (1st and 2nd Floor) - DC Tower, 111D Ly Chinh Thang Street, Xuan Hoa Ward, Ho Chi Minh City

Website: https://alphasphere.io

Mô tả công việc:

• Guide customers from day one to confident daily use: Define practical workflows and lead live onboarding so customers learn the right setup for their use case, not just features.
• Unblock and move fast when it matters: When messages are not enough, jump on Zoom, Google Meet, or calls to troubleshoot live and keep customers progressing.
• Turn daily issues into product insight: Look across tickets, calls, Slack, and Discord to spot patterns and explain what users struggle with, what they expect, and what needs to improve.
• Create clarity for engineering and product: Write clear, well-structured issue summaries with context and impact so fixes can happen faster.
• Level up the team through continuous improvement: Use downtime to test new features, verify fixes, explore new products, devices, and workflows, and upgrade docs/templates so onboarding and troubleshooting get faster over time.

Địa điểm làm việc: AlphaSphere Office (1st and 2nd Floor) - DC Tower, 111D Ly Chinh Thang Street, Xuan Hoa Ward, Ho Chi Minh City

Điều kiện làm việc:

• 13th month and productivity bonus
• Shift allowance and salary review every 6 months
• Structured onboarding, continuous training, and career development
• English training programs and opportunity for overseas training
• Healthcare and 24/24 personal accident insurance
• Modern office with free snacks, drinks, parking, and sport clubs
• Yearly outing
• Monday to Friday with flexible working hours

Yêu cầu ứng viên:

• Fresh graduate to 2 years of customer-facing experience
• Naturally curious, enjoys learning how products, systems, and workflows actually work
• Enjoys solving real-world problems and seeing visible impact quickly
• Takes ownership, stays proactive
• Thinks outside the box and uses AI tools wisely to explore faster, work smarter, and solve problems better
• Communicates clearly, stays organized, and prioritizes outcomes over activity
• English level: TOEIC 750+ or equivalent

Hồ sơ gồm:

• Only CVs in English

Nộp hồ sơ:

• Hạn chót nhận hồ sơ: 31/01/2026
• Phương thức nộp: Nộp CV trực tuyến qua Cổng thông tin Việc làm Trường Đại học Mở TP.HCM.

Thông tin liên hệ:

• Họ tên: Ms. Trang (Hazel)
• Email: hazel.nguyen@alphasphere.io